California users: Click here to see our Privacy Information for California Residents
Care.com Inc. (“Care.com,” “we” or “us”) provides the care.com website and various digital content and services available at or through that website and related mobile applications (taken together, the “Service”). It is our policy to respect your privacy regarding any information we may collect while operating the Service, as set forth below.
Website and App Usage
Like most website and mobile application providers, Care.com collects non-personally-identifying information available via web browsers, mobile devices and servers, such as page views, clicks, browser type, device type, language preference, referring site, and the date and time of each visitor request. Care.com’s purpose in collecting non-personally identifying information is to better understand how Care.com’s visitors use its Service. From time to time, Care.com may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Service.
Care.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Care.com only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Care.com collects data about the behavior of users of the Service. For instance, Care.com may collect data to identify the most popular activities, and activity dates and times. Care.com may use this information itself, display it publicly or provide it to others.However, Care.com does not disclose personally-identifying information other than as described below.
Gathering and Use of Personally-Identifying Information
Certain visitors to the Service choose to interact with Care.com in ways that require Care.com to gather personally-identifying information. The amount and type of information that Care.com gathers depends on the nature of the interaction.
For example, we ask visitors who sign up for our newsletter to provide a ZIP code and email address, and creating an account may require a mobile phone number. Those who engage in transactions with Care.com — by purchasing admission to an activity, for example — are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Care.com collects such information that is reasonably necessary or appropriate to fulfill the purpose of the visitor’s interaction with Care.com. Care.com does not disclose personally-identifying information other than as described below. And you can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain activities through the Service.
If you are have provided your email address, phone number or other contact information, Care.com (and any activity provider you have booked with) may use that info to communicate with you (including via email and SMS/MMS) to tell you about upcoming activities, promotions, or new features, to solicit your feedback, or for other marketing purposes. To the extent required by law, you may opt out of marketing communications from Care.com, such as via an unsubscribe link at the bottom of a marketing email or by replying “STOP” to text messages. Note that you may not opt out of transactional communications, such as an email confirming your purchase with Care.com.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to use it in connection with our business and publish it in order to help us clarify or respond to your request or to help us support other users.
Disclosure of Certain Personally-Identifying Information
Care.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, affiliated organizations and suppliers (including its providers) that reasonably need to know that information in order to process it on Care.com’s behalf or to provide services available via Care.com’s Services.For example:
- your name and your child’s name, birth date, school, allergies, and similar information is sent to activity providers you have booked with, so they can provide services and reasonably operate their business;
- your contact phone number is provided to activity providers you have booked with so they can call in an emergency or to address issues related to the services they may be providing you;
Some of Care.com’s employees, contractors, affiliated organizations and suppliers may be located outside of your home country; by using the Service, you consent to the transfer of such information to them. Care.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Care.com may disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental request, or when Care.com believes in good faith that disclosure is reasonably necessary to protect the wellbeing, property or rights of Care.com, you, third parties or the public at large.
Care.com takes reasonable measures to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Care.com, or substantially all of its assets, were acquired, or in the event that Care.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Care.com may continue to use your personal information as set forth in this policy.
Privacy Information for California Residents
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act ("CCPA")).
Categories of personal information we collect
Throughout this Policy, we discuss in detail the personal information we collect from and about our users. Under the CCPA, we are also required to provide you with the “categories” of personal information we collect as defined by California law. The categories we collect depending on the types of services you use are:
- identifiers (such as name, address, email address);
- commercial information (such as transaction data);
- financial data (such as payment method details and billing address);
- internet or other network or device activity (such as browsing history or usage information);
- geolocation information (e.g., your approximate location based on IP address, or precise location with your consent);
- inference data about you (e.g., the additional services or advertising we think would be of most interest to you based on your interactions with us);
- professional or employment-related data (e.g., if you are a Care Provider, your references and employment history);
- education information (e.g., if you are a Care Provider, your level of education);
- legally protected classifications (such as gender or information obtained from a background check, where applicable);
- physical characteristics or description (e.g., photos you choose to upload to your job postings or profile); and
- other information that identifies or can be reasonably associated with you (e.g., registration and log-in information).
Please note that specific pieces of your personal information may belong to more than one of the above referenced categories.
How we source, use, and share these categories of personal information
We source, use, and share with third parties the categories of personal information we collect from and about you consistent with the various business and operational purposes we discuss throughout this Policy and for the business and operational purposes of our service providers in accordance with the CCPA. See the "Information We Collect, Sources of Information, and the Purposes for Which We Use the Information" and "Categories of Third Parties with Whom We Share Information" section(s) above for more information.
Please note that the CCPA sets forth certain obligations for businesses that "sell" personal information to third parties. We do not engage in such activity and have not engaged in such activity in the past twelve months from the effective date of this Policy.
CCPA Rights Disclosure. If you are a California resident, the CCPA allows you (or an authorized agent acting on your behalf) to make certain requests related to your personal information. Specifically, the CCPA allows you to request us to:
- Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information. Such information is also set forth in this Policy.
- Provide access to and/or a copy of certain personal information we hold about you.
- Delete certain personal information we have about you.
- Provide you with information about the financial incentives that we offer to you, if any.
The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may use one or more of the following methods: (i) using your login credentials to verify you (it being understood that we may also ask you to reauthenticate yourself), or (ii) matching two or more data points provided by you with data points maintained by us. If we are unable to verify you through the foregoing methods, we shall have the right, but not the obligation, to request additional information from you. If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a user’s behalf, please visit https://www.care.com/explore/settings or contact us at .
Shine the Light Disclosure.The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Privacy Information for Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of "personally identifiable information" for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. If you are a Nevada resident and you have purchased services or products from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us via e-mail at . Please note we may take reasonable steps to verify your identity and the authenticity of the request.
Questions or Requests to Delete
If you have questions about your personal data or would like us to delete your personal data from our records, please contact our support team at . If you request that we delete your personal data Care.com will use reasonable efforts to remove it from the Service, but you acknowledge such data may not be made immediately unavailable.